Call Routing & IVR

Connect callers to the right team instantly

Trusted by leading voice first teams

What you get
with FreJun

Round-Robin Distribution

Calls rotate through team members evenly.
Fair distribution across your entire team.

Sequential Routing

Try user 1, then user 2, then user 3 until someone
answers. Prioritize senior reps.

Multi-Level IVR Menus

"Press 1 for Sales, Press 2 for Support" with unlimited depth.
Custom audio greetings in any language.

Time-Based Routing

Different routing rules for business hours versus after hours.
Handle calls differently based on when they come in.

Caller ID Routing

Route VIP customers or specific area codes to priority teams automatically.

Who uses Click-to-Call

Sales Team

Send product info after demos. Share
pricing after discovery calls. Keep deals
moving forward.

Recruiters

Send job details after screening
calls. Share interview schedules.
Keep candidates engaged.

Support Teams

Send ticket updates when issues are
resolved. Share tracking numbers. Keep
customers informed.

SOC2 Type 2 Certified

Enterprise security standards

ISO 27001 Certified

Information security management

GDPR Compliant

Data privacy compliance

Get started with Call Analytics

Explore the FreJun platform

CRM integration

Make and log calls directly from your CRM with automatic sync of notes, recordings, and outcomes.

Call routing

Route inbound calls using IVR and smart rules so every caller reaches the right team instantly.

Auto dialer

Upload lists and automatically dial through them so your team spends more time talking and less time dialing.

Post call survey

Collect customer feedback instantly after calls with IVR surveys and sync responses directly to your CRM.

AI call summary

Get instant summaries, transcripts, and sentiment analysis for every call without listening to recordings.

Call analytics

Track call activity, performance, and outcomes in real time with dashboards and downloadable reports.

WhatsApp follow ups

Send automated WhatsApp messages after calls to keep conversations moving without manual follow ups.

Frequently
Asked Questions

Have more questions or doubts for us? Get
your questions answered from out team

How does FreJun’s Call Routing ensure fair lead distribution?

Through round-robin distribution, incoming calls are rotated evenly across your team members. This ensures every agent has an equal opportunity to connect with prospects, preventing burnout and maintaining a balanced pipeline.

Can I prioritize specific agents using Sequential Routing?

Yes. Sequential Routing allows you to define a specific order for incoming calls – ringing User 1, then User 2, and so on. This is ideal for teams that want to prioritize senior representatives or top performers while ensuring no call goes unanswered.

Is there a limit to how complex my IVR menus can be?

FreJun supports Multi-Level IVR Menus with unlimited depth. You can build sophisticated branching logic (e.g., “Press 1 for Sales,” then “Press 2 for Enterprise”) and upload custom audio greetings in any language to match your brand voice.

How does FreJun handle calls received outside of business hours?

With time-based routing, you can set distinct rules for office hours and after-hours. You can automatically route night calls to a specialized global support team, a dedicated voicemail box, or an automated IVR menu to ensure 24/7 coverage.

Get started with
FreJun today

Close more deals and connect AI agents to the phone network - book a demo or try FreJun to see how it enables the modern voice stack.